“Setting up the week takes forever.”
Set your week once
Pick the days and start times, and your timetable repeats every week. Close dates for holidays or works with a note for customers, and choose how far ahead people can book.
“Most people come once and never again.”
Bring them back automatically
Customers who agree to hear from you get a friendly nudge at 3 and 8 weeks without a visit, and you can email everyone on your list when you open a new slot or run an offer.
“Is it even worth lighting the fire for two people?”
Set a minimum to run
Tell Olladay how many people a session needs. Customers see “needs 2 more to run” before they book. If it’s still short a few hours out, Olladay can drop it to a last-minute price and email regulars who’ve agreed to offers. At the time you choose it confirms itself, or closes and refunds everyone automatically, early enough for you to decide about the fire.
“Four of us want to come together.”
Groups and extras in one checkout
Customers book the whole group in one checkout, with adult, child, concession or group tickets, and add towel or robe hire at the same time.
“No-shows on the busy slots.”
Paid up front, on your terms
Everyone pays when they book and a reminder goes out the day before. Set your own cancellation cut-off and whether late changes get a refund or credit, and customers can cancel or move their own booking within it, without messaging you.
“Unstaffed in the mornings: how do they get in?”
Door codes in the confirmation
Add directions, a map link, what to bring and a door code to each service. Confirmation and reminder emails carry them, and you can change the code for a single day.
“A company wants the whole sauna and an invoice.”
Group bookings with an invoice
Hold some or all of the places for a company, hen party or wedding, then send an invoice from your own Stripe account or mark it paid by bank transfer.
“Christmas vouchers are half my December.”
Gift vouchers that sell themselves
Sell vouchers online or hand them out. They’re valid for 5 years, can pay for part of a booking with the rest by card, and keep their balance.
“Booking fees put people off.”
The price they see is the price they pay
The booking fee is a flat £0.45 a place, inside the price on your timetable, or inside your own round price if you prefer. Or pay 1% yourself and customers pay exactly your price.